Device status

Summary

You can check your devices list from the Devices section on the dashboard. To see the details or modify a device, click on the selected item in the table.

In the device page, you can see the current status and data retrieved from the device.

Some data are retrieved only if the corresponding category is enabled in the device policy. For more information read the Status reporting page

Commands

In this section you can send specific commands to a managed device. In the included table, you can check all previously sent commands and if they were successfully executed.

If the device is not currently online, the command will be delivered and executed as soon as the device connects to the Internet. You can set the Duration parameter to determine for how long a command that was not yet delivered should still be valid.

 

Lock
Lock the device, as if the lock screen timeout had expired.
Reboot
Reboot the device. Only supported on API level 24+.
Reset password
Reset the user's password. You should specify a new password in the New password and Confirm new password fields. Also there are these additional options:
  • Lock now: lock the device after password reset (as the Lock command).
  • Require entry: don't allow other admins to change the password again until the user has entered it.
  • Do not ask for credentials on boot: don't ask for user credentials on device boot (e.g. on kiosk devices).

 

Relinquish ownership
With this command IT admins can relinquishing ownership of company-owned devices to employee. The device's work profile will be wiped and any device policies will be reset to factory state, while leaving personal data intact. In doing so, IT loses claim to the ownership of the device now and in the future and should not expect the device to re-enroll.